Ledger® Live Login® (en-US) | Ledger Support
What It Is — and What It Is Not
Ledger Live does not use usernames, passwords, or email-based logins.
Instead, it requires your Ledger hardware wallet (e.g., Ledger Nano X, S Plus) to access your crypto.
Your login process involves connecting your device, unlocking it with your PIN, and verifying transactions directly on the device.
Why Ledger Live Login is Secure
- No passwords: Eliminates phishing risk.
- Hardware-based login: Physical possession + PIN required.
- Private keys stay offline: Never leaves your Ledger device.
- Optional app lock/passphrase: Extra privacy layer available.
Step-by-Step: Logging In
- Download Ledger Live from the official site: ledger.com/ledger-live.
- Install and launch the app.
- Connect your Ledger device (via USB or Bluetooth).
- Enter your PIN on the hardware wallet.
- If enabled, enter your Ledger Live password.
- Once verified, you’ll access your full portfolio and features.
What Ledger Live Doesn’t Do
- No cloud wallet: Your assets are not stored online.
- No web login: Only use the official app — ignore scam websites.
- Never share your 24-word recovery phrase: Ledger will never ask for it.
Troubleshooting Login Issues
- Device not detected? Try another USB cable or port; unlock device first.
- Wrong PIN 3 times? Device resets — use recovery phrase to restore.
- App won’t open or shows errors? Clear Ledger Live cache or reinstall the app.
Support: What They Will and Won’t Do
- Will: Help with setup, firmware, syncing, security, and app usage.
- Will not: Ask for recovery phrase, PIN, or access your wallet remotely.
- Always verify: Use only Ledger’s official support.
Summary Table
| Feature/Aspect |
Details |
| Login Method |
Ledger device + PIN (no email/password) |
| Key Storage |
Offline, on the hardware wallet |
| Extra Protection |
App password or hidden passphrase |
| After Login |
Portfolio, NFTs, staking, swaps, history |
| Common Issues |
Connection errors, PIN reset, cache issues |
| Support Guidelines |
Help only via official portal; no phrase requests |
Final Thoughts
Ledger Live’s login process is designed for maximum security. It avoids centralized logins and uses offline key storage and hardware-based verification. If you encounter login issues, check your USB connection, device unlock status, and app cache. Always protect your recovery phrase — it’s the only way to restore your assets if the device is lost or reset.